Payment Officer

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Main Duties and Responsibilities

• Handle any client requests/complaints via different channels and perform a
• timely investigation
• Assisting Onboarding/Support in replying to client queries
• Handling and monitoring clients’ deposits and withdrawals, making sure they
• are carried out as per relevant regulations and guidelines
• Update the CRM and Platform systems with relevant information
• Liaise with Payment Manager for any issues
• Collaborate/Assist the Compliance and Risk Team regarding specific clients
• Conciliating with customers and service providers on payment issues via
• different channels
• Other ad-hoc duties as per management’s request
• Provide answers to customers by identifying problems and assisting with
• incoming queries by email and live chat
• Assisting other departments

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Candidate Profile

• Minimum 1-year experience in a relevant position in the Finance industry will
• be considered an advantage
• Computer literacy with excellent working knowledge of Microsoft Office
• applications (particularly Excel)
• University / College Degree in Business / Economics / Finance or any
• relevant field
• Experience in a client facing position will be considered an advantage
• Knowledge and experience in FX will be considered advantageous
• A team player with excellent communication skills
• Fluent verbal and written English (additional languages are an advantage)
• Ability to work 16:00-00:00 Monday-Friday

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Benefits

• Welcoming, young and multicultural team with approachable leadership
• Exposure to global dynamics
• Support of ideas
• Remuneration that you could influence with performance: both salary
• reviews and bonuses
• Additional days for annual leave and medical visits

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